Terms

Cancellation Rights and Refunds

Tickets cannot be transferred, exchanged, or refunded once purchased other than for the reasons set out in these terms and conditions.

Cancellation, change or postponement of an event

Decisions to change or cancel events are the responsibility of the Promoter. In the case of change or cancellation, Concorde 2 cannot be held responsible for any resulting costs you may incur for travel, accommodation, any other related goods or service or other compensation.

You should always check that an event is going ahead at the scheduled date, time and venue.

If a Promoter cancels an event or makes significant changes to the venue, date, show time or (concerts only) headline act and confirms this to Concorde 2, we will contact you via email.

If an event is rescheduled, changed or moved, the Promoter will usually give you the option of either retaining or exchanging your tickets for the new date/location, or alternatively claiming a refund. If an event is cancelled by the Promoter you will normally be offered a refund. Please note that the Booking Fee and any Transaction Fees are not refundable in these circumstances.

Refunds

If you are entitled to a refund, this will usually be paid, using the same method you used to buy the tickets, within 5-7 working days.

No refunds will be offered under any circumstances if you fail to comply with the all terms and conditions applicable to those tickets, the venue or the event.